1. Overview

This Refund Policy applies to all purchases and services provided by ASHTA & CO PTY LTD (ABN 86 647 646 204) trading as La Cucina Melbourne. We are committed to complying with the Australian Consumer Law (ACL) and providing fair outcomes for our customers.

2. Australian Consumer Law Guarantees

Under the Australian Consumer Law, you are entitled to a remedy (refund, replacement, or repair) if goods or services fail to meet consumer guarantees. For food and beverages, this includes guarantees that goods are of acceptable quality, fit for purpose, and match their description.

3. Dine-In and Takeaway Orders

Due to the perishable nature of food and beverages:

• We cannot offer refunds or exchanges for food or drinks that have been partially or fully consumed, or that have left our premises in good condition, unless there is a major failure under the ACL (e.g., the food is unsafe, not as described, or of unacceptable quality).
• If you receive an incorrect order, cold food (when it should be hot), or food that is not of acceptable quality, please notify us immediately. We will offer a replacement, credit, or refund as appropriate.
• For takeaway (pickup) orders, any issues must be reported as soon as possible after pickup.
• Change of mind returns are not accepted for food and beverage items.

4. Bookings and Reservations

Reservations help us manage seating and staffing. Our cancellation policy is as follows:

• All table bookings are paid in full at the time of booking via PayPal ACDC Hosted Fields.
• Cancellations or changes made more than 24 hours before the booking time: no charge. Prepaid bookings cancelled within this policy are refunded in full to the original payment method.
• Cancellations or no-shows within 24 hours of the booking time, or failure to arrive within 15 minutes of the reserved time without notice: we reserve the right to retain all or part of the amount paid for the booking as a cancellation fee.
• We understand that unexpected circumstances arise. Please contact us as soon as possible and we will endeavour to be reasonable.

5. How to Request a Refund or Remedy

To request a refund, replacement, or other remedy, please contact us as soon as possible with your order details, booking reference (if applicable), and a description of the issue. We may request photographic evidence for quality claims. Refunds, where approved, will be processed to the original payment method within a reasonable timeframe.

6. Promotions

Promotional offers are subject to their specific terms and conditions.

7. Contact Us

For refund or complaint enquiries:

La Cucina Melbourne
12 Solero Parade, Point Cook VIC 3030
Phone: +61 495 104 382
Email: admin@lacucina-melbourne.com
Website: https://lacucina-melbourne.com
Opening hours: 6am – 11pm, every day

Last updated: October 2026